Asst. Front Office Mgr. Hilton Short Pump

About the role

The Hilton Richmond Hotel & Spa/Short Pump is seeking a hospitality professional to join our team as an Assistant Front Office Manager. This is a great opportunity for a guest service champion looking to build a management career with a growing hospitality company. The Hilton Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company.

Responsibilities

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop and implement strategies and operational plans to maintain excellent guest service that meets Hilton and Shamin Hotels standards.
• Work with the Director of Operations to achieve budgets and maximize profitability related to Front Desk departments.
• Lead the reservation function to maintain the highest possible room occupancy and average daily rates.
• Lead efforts to ensure Hilton Honors membership goals and recognition are met by the Front Desk team and by all associates.
• Ensure Hilton and Shamin Hotels initiatives, including Make it Right, Light Stay, Iconic Circle and TOP Squad are embraced by staff and successfully implemented and reported.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Respond to and resolve guest issues in a timely and satisfactory manner.
• Collaborate with other hotel departments to ensure excellent guest service and profitability goals are met.
• Participate on the hotel management team and act as a brand ambassador by attending internal and external meetings and activities as appropriate.

Benefits

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work.