Asst Dir Registrar Processing

About the role

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

The department recognizes its responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.

Responsibilities

• Manages and directs daily operations of Reporting, Systems, and Testing
• Oversight of process continuity for the maintenance and coordination of student, academic and curricular records to support enrollment and retention
• Contributes to the Office of the Registrar efforts to promote productivity, collaboration, and coordination within and between all sections of the office and functions as an escalation point for highly complex issues including handling advanced exceptions
• Processes data-driven requests, develops training and ensures compliance with a range of institutional, state, and federal regulations
• Thrive in a fast-paced environment, is technically proficient in diverse software platforms and understands interdependencies
• Discernment and problem-solving to review escalations and complex and collaborative processes
• Promotes and generates collaboration across teams to achieve a collective outcome and creates a unified team that get results optimizing outcomes and impact that directly affects enrollment and retention

Requirements

• Bachelor's degree in related field and six years of closely related professional experience
• Demonstrated competency in administering services and operations in a college/university environment, including demonstrated skill in problem solving and change management
• Commitment to providing high-quality customer service
• Ability to work in a collaborative results-oriented environment
• Consistently exercises initiative, tact, diplomacy, and professionalism
• Evaluates and resolves problems
• Establishes, motivates, and supports effective teams to meet objectives
• Manages conflict, works collaboratively within office and with other university departments
• Current knowledge of Federal educational laws and policies pertaining to education records

Qualifications

• Knowledge, Skills And Abilities
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio
• Knowledge of PeopleSoft preferred
• Experience in data reporting
• Strong critical thinking and research skills
• Excellent analytical and problem-solving skills
• Ability to communicate effectively in both oral and written form
• Ability to exercise sound judgment in making critical decisions
• Ability to supervise others

Skills

• Strategic leadership
• Operational efficiency and effectiveness
• Documentation of core processes
• Monitoring compliance and risk management
• Ongoing process improvement
• Business process mapping
• Strategic oversight of daily processing workflows
• Ensuring system integrity, balanced workloads, and the timely, accurate completion of critical academic operations
• Interpreting policy and aiding stakeholders in resolution of problems including escalations and troubleshooting
• Communicating and enforcing timelines, policies and practices
• Preparing, analyzing and monitoring reports and statistical data to ensure compliance with university, state and federal regulations and in support of university goals
• Continuous improvement by proposing solutions for overall efficiency and streamlined processes that impact enrollment and retention for institutional and student success
• Creating, refining, and standardizing internal and external business process documentation
• Coordinating their teams for ongoing upgrades, business process changes, etc.
• Evaluating the effectiveness of specific functional operations, recommending procedural changes, and providing documentation and training to the campus community
• Collaborates with committee members across the university, offering specialized knowledge of academic records and processes to support integrated solutions