Asst Dir-Product Consultant - Entity Data Products

About The Team

The Strategic Resolution team is a single, accountable organization that owns customer outcomes end-to-end by combining engineering depth, product expertise and proactive ownership. The team manages strategic account reliability across products and business units, resolves complex technical issues and serves as a cross-product subject matter expert group. Working closely with Product Management and Engineering, the team identifies and addresses root causes to deliver scalable, lasting improvements to the customer experience. By joining the team, you will contribute to a customer-first environment that leverages advanced technologies and AI-enabled practices to accelerate investigations, improve knowledge sharing and enhance service delivery.

Responsibilities

• Resolves moderately complex Entity Data customer issues while supporting strategic customer outcomes and operational excellence. Resolve moderately complex Entity Data-related customer issues in close partnership with the Strategic Resolution Entity Data Team Lead, escalating highly complex or cross-domain cases as needed (30%)
• Partner with Product Management, Engineering and Customer Engagement colleagues to support the resolution of multi-domain issues (20%)
• Contribute to root cause analysis and support the implementation of fixes identified by the team (15%)
• Maintain accurate case documentation and follow defined processes to ensure timely, high-quality resolution (15%)
• Support customer interactions on assigned cases and work closely with the Strategic Resolution Entity Data Team Lead on case strategy and prioritization (10%)
• Participate in knowledge sharing and continuous learning to build domain expertise over time (10%)

Skills And Competencies

• Minimum of 5 years of relevant professional experience, including at least 3 years of experience with Entity Data solutions, covering data, application programming interfaces and data structures, with a growing ability to guide clients on day-to-day usage
• Working technical understanding of application programming interfaces, data integration and data distribution platforms, with some exposure to Databricks or similar cloud-based data environments
• Ability to investigate and resolve moderately complex technical queries under guidance, escalating highly complex or cross-domain issues as needed
• Good verbal and written communication skills, with the ability to explain technical details clearly to customers and internal stakeholders
• Experience partnering with Product Management, Engineering and Customer Engagement colleagues to support the resolution of customer issues
• Comfortable working closely with leadership on case strategy, prioritization and customer communication for complex accounts
• Ability to contribute to root cause analysis and support the implementation of fixes identified by the team
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

Bachelor's degree in Finance, Information Technology or a related field, or equivalent practical experience

Pay

For US-based roles only: the anticipated hiring base salary range for this position is $103,800.00 - $150,600.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation.

Benefits

Moody's offers a competitive benefits package, including but not limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.