Asst Dir-Customer Success Mgmt (Insurance)

About the role

The Customer Success Management team supports strategic customer engagement and ensures organizations gain maximum value from Moody's Insurance solutions. The team plays a critical role in strengthening long-term partnerships, guiding clients through product adoption, and helping them drive informed decision-making. By joining this team, you will contribute to impactful work supporting insurers and other risk-focused organizations, while leveraging advanced technologies and responsible AI-driven tools to enhance client success.

Responsibilities

• Drives client value realization and expands strategic relationships within the Insurance Customer Engagement team by delivering tailored solutions and ensuring clients achieve maximum value from Moody's offerings.
• Deliver exceptional service around complex client projects and strategic engagements to maximize client value.
• Use in-depth product knowledge to design solutions tailored to each client's unique business needs and objectives.
• Act as a trusted advisor to clients, helping them achieve their short- and long-term business goals.
• Leverage quantitative and qualitative data to identify opportunities and drive successful client outcomes.
• Identify and influence measures to protect client revenues within the segment in close partnership with the sales team.
• Identify expansion opportunities by developing a deep understanding of client business operations and applying Moody's solutions to deliver measurable value.
• Represent Moody's at external events, client engagements, and industry conferences (25% travel required).

Requirements

Skills And Competencies:

• 3-5+ years customer success, account management, sales, or equivalent experience, preferably with a SaaS or data-driven product company
• Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users across both business and technical disciplines
• Past experience onboarding, supporting, and driving high client satisfaction, advocacy, and long-term loyalty
• Strong presentation, project management, and organizational skills with the ability to perform effectively under pressure
• Past success driving technology adoption, usage, and client engagement
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Qualifications

Bachelor's degree required

Skills

• Customer Success, Account Management, Sales, or equivalent experience
• Strong verbal and written communication skills
• Onboarding, supporting, and driving high client satisfaction
• Project management and organizational skills
• Technology adoption and usage
• Basic understanding of artificial intelligence concepts
• Curiosity and enthusiasm for learning about AI

Benefits

Pay Range: $98,800.00 - $143,350.00, depending on factors such as experience, education, level, skills, and location.

Incentive Compensation: Eligible

Benefits Package: Includes medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Equal Opportunity Employer: Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.