Asst. Dept Manager - Floral

The Floral Assistant Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She supports the Department Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. He/She is responsible for assisting the Department Manager in leading the efficient, effective, safe, legal and profitable operations of the department.

Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest.
• Assist with interviewing, training, scheduling, performance and productivity of all department team members.
• Assist with communication of information distribution to the entire department.
• Maintain a positive atmosphere, spirit and morale within the department.
• Demonstrate effective leadership skills by managing time and delegation.
• Support and execute division concepts and programs.
• Contribute to executing and meeting financial goals.
• Ensure quality and consistent product availability and solutions for guests.
• Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for asset control.
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment, and encourage team members to do the same.
• Ensure department systems and processes are utilized consistently and correctly.
• Collaborate with the Department Manager for meetings with the department leadership team to effectively plan production and promotion goals.
• Assist with coaching and development of team members as necessary, in accordance with policies and procedures, with support from the Department Manager and Talent Management.
• Assist with coordinating books and manuals to ensure they are kept updated.
• Assist with coordinating inventory processes and reporting.
• Take care of all department issues in the absence of the Department Manager, including ordering, delegating, multitasking, forecasting, prioritizing and merchandising.
• Assist and lead designers and sales clerks in completing their tasks.
• Demonstrate good conflict management skills.
• Perform other duties as requested or required by upper management.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work the scheduled shift as needed to meet the needs of store guests and team members.
• Ability to work and communicate with all levels of management and subordinates in a professional manner.
• Ability to self‑motivate, problem‑solve and work with minimal supervision.
• Working knowledge of plants and flowers.
• Able to work in varied temperatures.
• Independent mobility within the department – standing and walking for 8‑10 hours, squatting and climbing.
• Capable of performing all physical aspects of the position, including bending, squatting, standing, lifting, climbing, pushing, pulling, and walking.
• Ability to lift and carry items weighing up to 30 lb and push/pull up to 100 lb.
• Technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at a fast‑paced, yet efficient and controlled manner.
• Flexibility to work various hours/shifts, including weekends and holidays.
• Willingness to transfer to another store within the area if needed.
• Ability to function as a team member and get along with others.

This job description provides a high‑level overview of general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements; other duties may be assigned as necessary to ensure proper operations.