Association Success Manager

Key Responsibilities

• Serve as the lead strategist and advocate for assigned association career center programs, ensuring alignment with partner workforce and revenue objectives.
• Collaborate with the sales team to develop and execute career services strategies that support talent acquisition, member engagement, and financial performance.
• Own revenue performance for career center and recruitment advertising programs across the assigned portfolio.
• Partner with sales and marketing teams to drive job posting sales, employer branding packages, and lead generation offerings.
• Monitor pacing, product adoption, and budget alignment to maximize performance and meet revenue targets.
• Provide recruitment market insight to guide employer acquisition strategies and ensure product positioning resonates with hiring audiences.
• Analyze client and job seeker data to identify trends, enhance platform engagement, and inform strategic optimizations.
• Introduce and promote new Naylor career solutions—including technology upgrades, analytics tools, and employer products—to expand value and increase advertiser spend.
• Drive cross-sell initiatives by aligning employer needs with complementary digital advertising, content marketing, and event sponsorship opportunities.

Client & Program Strategy

• Build annual business plans with defined KPIs, revenue targets, and retention goals—leveraging market data, hiring trends, and association goals to guide execution.
• Deliver quarterly and annual business reviews with performance analysis, industry benchmarks, and strategic recommendations for future growth.

Revenue & Performance Management

• Own revenue performance for career center and recruitment advertising programs across the assigned portfolio.
• Monitor pacing, product adoption, and budget alignment to maximize performance and meet revenue targets.
• Provide recruitment market insight to guide employer acquisition strategies and ensure product positioning resonates with hiring audiences.
• Analyze client and job seeker data to identify trends, enhance platform engagement, and inform strategic optimizations.
• Introduce and promote new Naylor career solutions—including technology upgrades, analytics tools, and employer products—to expand value and increase advertiser spend.
• Drive cross-sell initiatives by aligning employer needs with complementary digital advertising, content marketing, and event sponsorship opportunities.

Client Experience & Relationship Management

• Act as the primary relationship manager for assigned associations, serving as a strategic advisor and trusted partner on all career-related initiatives.
• Facilitate regular check-ins, performance reviews, and strategic planning sessions with association stakeholders.
• Collaborate with internal teams to ensure a seamless delivery experience across sales, product, marketing, and customer support.
• Capture and relay client feedback to inform product development and service improvements.

Internal Collaboration & Cross-Functional Alignment

• Work cross-functionally with Sales, Product, Marketing, Customer Success, and Revenue Operations to execute client programs successfully.
• Equip sales teams with the necessary insight into each association’s goals, challenges, and value proposition to drive performance.
• Help prioritize and coordinate cross-departmental efforts to resolve issues, streamline operations, and improve the overall client experience.

Thought Leadership & Industry Expertise

• Stay current on employment trends, association workforce needs, job board technologies, and recruitment marketing strategies.
• Share insights and best practices with internal and external stakeholders to elevate Naylor’s role as a career services leader.
• Represent Naylor and its association partners at industry events, client meetings, and strategic workshops.

Qualifications

• Bachelor’s degree in Business, Marketing, Human Resources, Communications, or a related field preferred.
• 7+ years of experience in B2B client management, recruitment advertising, career center solutions, or talent acquisition strategy preferred.
• Proven success in managing and growing revenue-generating programs, particularly job boards or career services.
• Strong knowledge of the recruitment technology landscape and employer marketing practices.
• Excellent written, verbal, and presentation communication skills.
• High proficiency in Microsoft Office and Salesforce.
• Ability to manage multiple clients and collaborate effectively with cross-functional teams.
• Willingness to travel up to 30–50% depending on assigned portfolio.