Association Program Registrar

About the role

The Association Program Registrar will serve as the primary point of contact for Association and Branches for program registration management, reporting directly to the Chief Program Officer. This position is responsible for maintaining records and assisting with registration for all youth families and programs at the YMCA of Metro Atlanta, a leading non-profit focused on education, wellness, youth development, and community-building.

Responsibilities

• Support and collaborate with all association branches to provide program registration support, including collections, third-party pay, CAPS, funding sources, discounts, and financial assistance.
• Manage the Association’s third-party pay or registration and management process through Traction Rec and vendor software systems in collaboration with branches and finance.
• Handle program collections for billing declines and open invoices.
• Collect and enter financial assessments and scholarship information based on program scale, collaborating with Branch Leadership for extenuating circumstances.
• Provide branch program support in collaboration with the Member Service Center team.
• Build strong rapport with front-line users of supported systems and program families, delivering best-in-class customer service.
• Assist with setup and configuration updates for current Traction Rec programs as needed.
• Research solutions through internal and external sources and maintain a knowledge base.
• Maintain system configuration policies, workflows, and standard reports, providing documentation and expertise as needed.
• Provide support to HR for Traction Rec training to association and branch directors.
• Adjust and record scholarships related to special grants.
• Manage program accounts for credits, refunds, and adjustments in the system based on program withdrawal and changes with Association direction.
• Manage communication with Branch Directors and CAPS recipients, including review of application submissions, certificate processing, collection of participant attendance, filing records with CAPS, and tracking receipts.
• Serve as the primary point of contact for families regarding payment arrangements and cancellation information.
• Provide excellent service to members and program participants over the phone, contributing to member retention.
• Maintain a professional and organized office environment.

Requirements

• High School Diploma or GED.
• 1+ years of experience working with children in a structured setting.
• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR within the first 30 days of employment; must obtain any other certifications required for the position and maintain them throughout employment.
• Good understanding of Microsoft Office and proficiency in basic computer software.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle multiple tasks, work independently, solve problems, and manage time effectively.
• Strong customer service skills and a personal commitment to service and hospitality.
• Must pass a Bright from the Start (BFTS) background check.

Work Environment & Physical Demands

• Bending, stooping, standing, lifting, seeing, hearing, keyboard input, and sitting.

Employment Requirements

Ability to pass a pre-employment background check, including a criminal record check, drug screening, motor vehicle record (MVR), and reference check according to company policy. Must be legally eligible to work in the U.S. without current or future sponsorship.

Benefits

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of a culture of excellence. The organization values CARING, HONESTY, RESPECT, and RESPONSIBILITY.