Association Aquatics Director

Qualifications

• Must be twenty-one (21) years of age
• Minimum of High School Diploma or equivalent, Bachelor’s Degree preferred
• Excellent interpersonal and problem-solving skills
• Intermediate or advanced knowledge of technology
• Minimum of two (2) years leadership experience in related field(s)
• Three (3) to five (5) years of customer service experience preferred
• Available to work a flexible schedule including early mornings, afternoons, evenings and weekends

Essential Functions

• Develops, implements systems and measurements for preventative maintenance and safety procedures to ensure operational efficiency.
• Prepares and presents data-driven proposals as needed.
• Works with leadership to train staff and implement preventative maintenance plans and procedures that will ensure safety for all.
• Responsible for the overall aquatic day-to-day operations for the association.
• Responds to all member and community inquiries and complaints in a timely manner.
• Maintains a strong understanding of current industry standards within the aquatics.
• Recruits, hires, trains and evaluates staff that are consistent with industry best practices.
• Develops strategies to motivate staff and achieve goals.
• Works with leadership to develop department and staff schedules based on programming, facility, association, and community needs.
• Captures, implements, and provides oversight to programs that meet the needs of the community in accordance with the organization's strategic direction and goals.
• Develops, manages and controls the budget to ensure fiscal responsibility within the department.
• Safeguards all aquatics staff by ensuring they are ready to respond in the event of an emergency by coordinating, planning and implementing monthly training and drills.
• Safeguards all aquatics staff by ensuring they have appropriate and current certifications on file.
• Safeguards all aquatics staff by ensuring processes and policies are in place to ensure compliance with all state, local and YMCA health and safety regulations.
• Identifies, develops and maintains strategic collaborative relationships with school districts and other organizations/agencies related to assigned programs.
• Actively listens, reflects and responds to questions and concerns in a caring manner.
• When the opportunity presents itself, goes above and beyond to resolve the situation immediately.
• Provides leadership and models excellent customer service to provide a welcoming environment for all volunteers, staff, members, and guests by following customer service best practices.
• Facilitates relationships and maintains regular communication with branch leadership.
• Effectively engages with diverse groups of people with different abilities and backgrounds.
• Assists in the marketing and distribution of program information.
• Assists in YMCA fundraising activities and special events.
• Flexible in traveling to multiple sites within the association.
• Safeguards the safety and well-being of consumers by maintaining professional boundaries, completing required abuse risk management training, following procedures for high-risk activities and supervision, reporting suspicious or inappropriate behaviors and policy violations, and adhering to mandated abuse reporting requirements.