Associates Client Services Representative

About the role

Are you detail-oriented, organized, and interested in building a career in customer service, revenue support, and print operations? If you enjoy supporting a team, managing information accurately, and helping ensure customer and production needs are completed on time, this could be a great opportunity for you.

Responsibilities

• Support the Customer Service team with administrative and operational tasks related to customer orders, print jobs, revenue activities, and production workflows.
• Aid in Revenue activities by entering, updating, reviewing, and maintaining accurate order, revenue, or billing-related information within applicable systems.
• Help with invoicing processes by verifying order details, job information, pricing support documentation, shipping information, and other required data needed for accurate and timely invoicing.
• Manage samples and surge table activities by tracking sample requests, updating applicable logs or tables, communicating status updates, and ensuring information is organized and available to the appropriate team members.
• Maintain accurate file management and Insite management processes, including uploading, organizing, naming, updating, and retrieving customer files, production files, proofs, specifications, documentation, and related job materials.
• Review and update ship dates by using the Must Ship Date list provided by internal partners and entering or updating those dates for Customer Service Representatives in applicable systems or tracking tools.
• Aid with OSI shipping documentation by preparing, organizing, reviewing, and routing shipping documents to support accurate and timely order fulfillment.
• Maintain accurate records of job details, documentation updates, ship dates, invoice support information, customer files, and internal communications within SAP, Insite, shared files, spreadsheets, or other business systems.
• Partner with Client Service Representatives, Production Account Coordinators, Revenue, Shipping, Scheduling, and Production teams to help ensure information is complete, accurate, and available when needed.
• Monitor assigned task lists, shared inboxes, tables, reports, or queues to help ensure work is completed within expected timelines.
• Identify missing, incomplete, or unclear information and escalate questions to the appropriate Client Service Representative or internal contact for follow-up.
• Provide status updates to internal team members regarding documentation, ship dates, files, invoices, samples, or other assigned support tasks.
• Follow established procedures, naming conventions, data entry standards, documentation requirements, and customer service expectations.
• Contribute to a positive team environment by communicating proactively, asking questions, sharing updates, and supporting team members during peak demand periods.
• Assist with additional administrative, operational, customer service, revenue support, or special project work as requested.

Requirements

• Strong attention to detail and commitment to entering, reviewing, and maintaining accurate information.
• Good verbal and written communication skills, with the ability to ask clear questions, provide updates, and communicate professionally with internal team members.
• Strong organizational and time management skills, with the ability to manage multiple tasks, follow up on details, and meet deadlines.
• Ability to follow established processes, work instructions, checklists, and documentation standards.
• Basic analytical and problem-solving skills, including the ability to identify missing information, inconsistencies, or potential issues and escalate appropriately.
• Ability to collaborate effectively with Client Service, Revenue, Shipping, Production, Scheduling, and other internal teams.
• Willingness to learn print operations, order management, invoicing support, shipping documentation, file management, and customer service processes.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work in a fast-paced operational environment while maintaining accuracy and professionalism.
• Proactive, dependable, and team-oriented mindset.
• Commitment to upholding company policies, client service standards, quality expectations, confidentiality requirements, and data accuracy standards.

What's in it for you?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Pay

The base compensation range varies across locations. For any eligible US locations, the base compensation range for this role is $39,900 USD - $74,100 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.

Schedule

Not specified.