Associate Vice President of the Clinical Command Center, Jackson Health System, Full Time, Days
Clinical Command Center Strategy & Leadership
Define and execute the strategic vision for the Clinical Command Center aligned with system transformation priorities. Partners closely with hospital leadership including Nursing, COOs, Case Management, Utilization Review, Emergency Department, Perioperative Services, Environmental Services, Imaging, Information Technology, etc. Leads interdisciplinary governance structures focused on throughput and capacity. Facilitate enterprise-wide alignment on standardization, priority alignment, policies and escalation protocols. Establish the Command Center as the central hub for real-time operational decision-making and system coordination. Lead integration of predictive analytics, AI-enabled tools, and capacity modeling to proactively manage demand and resources. Foster a culture of Jackson CARE values while leading with compassion, accountability, respect and expertise.
Patient Flow & Capacity Management
Oversee enterprise-wide patient flow, including admissions, transfers, discharges, and intra-system movement. Optimize bed utilization and turnover performance across acute care facilities. Implement and sustain best practices in capacity management (e.g., early discharge, pull-time for admissions, and ancillary services turnaround times). Partner with clinical and operational leaders to reduce avoidable days and improve length of stay performance. Embed high reliability organization and operational excellence principles into command center operations. Support business continuity and disaster response efforts in coordination with Emergency Management and Business Continuity and Resiliency leadership.
Bed Placement & Transfer Center Operations
Lead centralized bed placement operations to ensure timely and appropriate patient placement. Oversee Transfer Center operations, including inbound/outbound transfers, physician access, and regional referral management. Improve acceptance rates, reduce transfer delays, and enhance referring provider experience. Establish clear escalation pathways and decision frameworks for capacity constraints.
Virtual Care Operations
Provide clinical leadership oversight for: Virtual Patient Observation (safety sitters, fall prevention, & behavioral health monitoring) and Virtual Nursing (admission/discharge support, documentation, & patient education). Scale virtual care models to improve workforce efficiency and patient safety. Evaluate emerging technologies and vendor partnerships to enhance virtual capabilities.
Float Pool & Workforce Optimization
Oversee development and management of a centralized float pool. Align staffing resources dynamically with patient demand across the system. Reduce premium labor (agency/overtime) through optimized deployment models. Collaborate with nursing and HR leadership on workforce strategy, staffing models, and labor productivity.
Performance Management & Analytics
Establish and monitor key performance indicators (KPIs), including but not limited to: Length of stay (LOS), Bed turnaround time, ED boarding time, Transfer turnaround time, Occupancy rates, Ancillary services turnaround times, and Observation vs. inpatient optimization. Implement real-time dashboards and reporting capabilities. Serve as a "steward of the truth" for patient flow and capacity data across the enterprise. Drive continuous performance improvement using Lean Six Sigma or equivalent methodologies.