Associate Vice Chancellor, Student Services & Support

Position Summary

The Associate Vice Chancellor (AVC) of Student Services and Support serves as the District's chief strategist for the holistic student experience, ensuring that every student-regardless of background-has the infrastructure, resources, and support necessary to succeed. Reporting directly to the Vice Chancellor/Chief Academic and Student Affairs Officer, this executive leader integrates student services operations, legislative compliance, and basic needs support into a cohesive safety net that removes systemic barriers to completion. This position provides executive oversight for a robust portfolio that includes Basic Needs (Housing, Transportation, Health), Student Accessibility (ADA/DSPS), Distance Education, and Student Life.

Duties And Responsibilities

• Legislation & MIS Monitoring: Directs the monitoring, district-wide operationalization and implementation of state and federal legislation specific to Student Services; collaborates with the Enterprise Data unit to ensure MIS data submissions accurately reflect student support activities and funding metrics.

• SIS Functional Leadership: Leads the strategy comprehensive project lifecycle for the enhancement, integration, and repair of the Student Information System (SIS) modules related to Student Services (e.g., Financial Aid, Admissions, Counseling); ensures digital tools are student-centered, compliant, and fully functional at the college operational level.

• Policy Development: Leads the review, revision, and practical implementation of Board Policies (BP) and Administrative Procedures (AP) related to Student Services, working closely with college interest holders to ensure policies are equitable, current, legally compliant, and operationally viable.

• Student Equity Budget: Oversees the strategic allocation, management, and long-term tracking of the Student Equity and Achievement (SEA) program budget and other categorical funds to maximize impact on disproportionately impacted groups.

• Student Retention & Predictive Analytics: Works with the AVC of Institutional Effectiveness and Research, leads the District's retention strategy by utilizing predictive analytics and CRM (Customer Relationship Management) tools to identify at-risk student populations; develops automated, data-triggered intervention campaigns to boost persistence and completion rates, managing these complex systems from initial design through multi-year execution and outcome assessment.

• Service Area Outcomes & Assessment: Champions a culture of evidence by leading the development and assessment of Service Area Outcomes (SAO's) across all student services units; utilizes assessment data to drive continuous quality improvement, inform resource allocation, ensure initiative sustainability, and support district-wide accreditation efforts.

• Operational Oversight: Directs the end-to-end lifecycle of long-term, district-wide student success initiatives. Establishes project milestones, accountability metrics, and operational workflows to ensure initiatives are fully integrated, executed, and sustained at both the district and college levels.

• Staff Supervision: Evaluates and provides strategic direction to deans, faculty, and staff assigned to their unit, fostering a culture of accountability and rigorous project follow-through.

• Accessibility & Distance Education: Oversees the Long term operational execution and remediation of ADA compliance issues and the implementation of the Electronic and Information Technology Emergency Accessibility Plan (EEAAP). Champions Universal Design professional development and serves as the executive liaison for DSPS. Directs the strategy and multi-campus integration for Distance Education (DE) support services and Academic Technology, including the district-wide purchasing of library resources.

• Basic Needs & Wellness: Directs the District's holistic Basic Needs strategy, including the operational management and scaling of the "Fresh Success" (CalFresh) program, Health Centers, and the Metro GoPass transportation initiative. Provides executive oversight and operational framework integration for Student Housing initiatives.

• Enrollment & Outreach: Leads the LA College Promise (LACP) and Dual Enrollment/K-16 Collaborative efforts to expand access, ensuring continuous operational follow-through and seamless coordination between the district office and individual college campuses. Coordinate the 3CSN professional development partnership, the Harvard and Project Match. Oversees and operationalizes assigned partnerships, grants, and special projects. Oversees the coordination of the Student Equity and Achievement (SEA) Plan submission and serves as the LGBTQ+ Liaison to the Board of Trustees. Provides strategic direction and operational support of new and renewed educational partnerships with dual and concurrent enrollment.

• Career & Transfer Alignment: Strategic oversight of the integration between Transfer Centers and Career Services; ensures that career exploration and readiness are operationally embedded into the student intake and counseling process, bridging the gap between student services and workforce development.

• Service Excellence & Professional Learning: Leads the strategy and multi-year rollout for Classified and Administrative professional learning in areas such as trauma-informed care, de-escalation, and customer service excellence to professionalize the student-facing experience.

• Financial Wellness Strategy: Expands the traditional scope of financial aid to encompass holistic financial wellness; oversees the execution and measurement of initiatives that promote financial literacy, debt management, and economic stability to prevent students from dropping out due to financial distress.

• Student Life, Governance & Liaisons: Serves as the District Student Advisory Council (SAC) Advisor and oversees the integrity and operations of Student Government Elections across the colleges. Communications: Directs district-wide student communication strategies, including the development and dissemination of critical "Student Letters" and notifications. Council Liaison: Serves as the primary District liaison to critical operational councils, including actively bridging district-level strategy with college-level operational execution, and ensuring all interest holders are aligned on long-term deliverables. Includes the: ○ Chief Student Services Officers (CSSO) Council ○ Admissions & Records (A&R) Council ○ Financial Aid (FA) Directors ○ Transfer Center Directors & Veterans Resource Centers ○ Outreach and Distance Education Councils Categorical Programs: Provides district-level coordination and support for categorical programs (EOPS/CARE, CalWORKs, NextUp, etc.) to ensure regulatory compliance, service consistency, and continuous operational follow-through. Campus Climate & Behavioral Intervention: Provides district-level guidance on student conduct, discipline, and Title IX compliance; coordinates training and best practices for college Behavioral Intervention Teams (BIT) and Care Teams to ensure a safe, restorative, and trauma-informed campus climate. Develops reports and recommends student discipline action to the Vice Chancellor to carry forward to the Board of Trustees. Emergency Response & Crisis Protocols: Serves as the executive lead for student services continuity planning; develops and maintains district-wide protocols for responding to major crises, student emergencies, and free speech/expressive activities, ensuring a balance between safety, rights, and operational service continuity.

Salary

Salary ranges from $209,314 to $259,303 annually. The selected candidate will be placed on the salary schedule dependent on the evaluation of experience and professional preparation.

Benefits

• 15.5 paid holidays annually
• 15-24 days paid vacation annually depending on length of District service
• medical/hospital, dental and vision care plans
• a $50,000 group life insurance policy