Associate - Verifications
About the role
We are building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We are creating a team passionate about learning, operating, and building new products and technologies for millions of consumers. We aim to understand each customer's interaction, behavior, and insights to ensure authenticity in our interactions.
Key Responsibilities
- Reviewing and approving customer ID documents in accordance with company policy
- Case handling, escalation, and resolution
- Communicating with customers to request information, provide support, and perform investigations
- Performing enhanced verifications tasks such as PEP and Sanction screening
- Working closely with Risk, Compliance, and Customer Support teams to meet KYC requirements
- Escalating suspicious activity or unusual findings
- Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
- Staying up to date with AML/KYC regulations, policy updates, and best practices
- Participating in, and aiding in the delivery, of relevant training programs
- Participating in ad hoc tasks and team projects
- Supporting a 24/7 operation
What are we looking for?
We are looking for a detail-oriented, curious, and proactive individual to join our team. You should have excellent written and verbal communication skills, thrive in a fast-paced, ever-changing environment, and have a passion for sports and gaming. You must have the ability to make risk-based decisions, strong interpersonal skills, a good understanding of data protection, trustworthiness, and integrity, and a desire to learn and proactively comply with AML, Responsible Gambling, and Regulatory requirements.
Must haves
- Ability to make risk-based decisions
- Good attention to detail
- Strong interpersonal skills
- Good understanding of data protection
- Trustworthy and acts with integrity
- Desire and willingness to learn
- Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements
- Strong computer, literacy, and numeracy skills
- Flexibility to support a 24/7 operation
Nice to have
- Previous experience in a similar role
- Understanding of Anti-Fraud and Anti Money Laundering practices