Self-Checkout Associate

About the role

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary (45% of time).
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provides outstanding service in the Self-Checkout lanes according to SEG service standards (45% of time):
  • Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
  • Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
  • Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
  • Monitors regular lanes for excessive traffic and invites waiting customers to use self-checkout while maintaining a positive attitude.
  • Aids actively in scanning product for those who may require assistance.
• Keeps work area clean, orderly, and free from safety hazards (10% of time):
  • Stocks front-end products: ensures self-checkout area is fully stocked with required supplies and/or tools.
  • Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
  • Returns carts to shopping cart corral.
• Performs other job-related duties as assigned.

Requirements

• Must be at least 18 years of age to perform job functions.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications

• High School diploma or GED.
• 0–3 years of relevant experience (no supervisory experience required).
• Bilingual in English and Spanish.

Skills

• Manual dexterity and ability to perform repetitive movements with both hands and/or feet.
• Ability to stand or walk for extended periods on various types of flooring.
• Frequent reaching at waist level or overhead, carrying, pushing, or lifting up to 20 lbs (occasionally up to 250 lbs with assistance).
• Occasional sitting, balancing, stooping, kneeling, crouching, and climbing up to 4 ft.
• Ability to work in indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Exposure to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Frequent twisting of back and/or neck, walking on slippery or cluttered surfaces, and working with hazardous equipment.

Equipment Used

• Cleaning supplies and equipment.
• General office equipment.
• Register, pricing gun, scales, scanner.
• Various material handling equipment, such as racks, carts, pallet jacks, shopping carts.
• Preferred: baler/compactor, box cutter.
• Personal protective equipment: goggles, gloves, back brace.