Associate Underwriter Analyst
About the role
Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests. Process high volume, time sensitive transactions with a focus on accuracy and attention to detail. Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction. Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications. Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews. Provide data entry, initial analysis and account set up transactions. Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review. Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online. Provide technical support to our regional underwriting teams. Report analysis and resolution. Assist with system testing and reporting for new projects. Perform mass adjustments, and/or maintenance changes for special projects. Complete/maintain required licensing requirements and insurance industry education.
Responsibilities
- Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests.
- Process high volume, time sensitive transactions with a focus on accuracy and attention to detail.
- Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.
- Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications.
- Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews.
- Provide data entry, initial analysis and account set up transactions.
- Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review.
- Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online.
- Provide technical support to our regional underwriting teams.
- Report analysis and resolution.
- Assist with system testing and reporting for new projects.
- Perform mass adjustments, and/or maintenance changes for special projects.
- Complete/maintain required licensing requirements and insurance industry education.
Requirements
- Bachelor's degree (preferred).
- High school diploma or equivalent with related experience will be considered.
- Proven ability to work on a team or operate independently.
- Outstanding interpersonal, oral and written communication skills.
- Proficiency in Word, Excel and being able to learn various company systems to a high level of competence.
- Ability to succeed in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
- Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
- Previous experience in insurance or office environment desired.
Qualifications
None specified.
Skills
- Excellent communication skills.
- Attention to detail.
- Time management and multitasking abilities.
- Technical proficiency (Word, Excel).
- Ability to learn and adapt to new systems quickly.
- Research and problem-solving skills.
- Customer service orientation.
Benefits
None specified.
Pay
Not specified.
Schedule
Not specified.