Associate Underwriter Analyst

About the role

MedPro Group is an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

Responsibilities

• Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests.
• Process high volume, time sensitive transactions with a focus on accuracy and attention to detail.
• Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.
• Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications.
• Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews.
• Provide data entry, initial analysis and account set up transactions.
• Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review.
• Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online.
• Provide technical support to our regional underwriting teams.
• Report analysis and resolution.
• Assist with system testing and reporting for new projects.
• Perform mass adjustments, and/or maintenance changes for special projects.
• Complete/maintain required licensing requirements and insurance industry education.
• Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations.

Requirements

• Bachelor's degree preferred; high school diploma or equivalent with related experience will be considered.
• Proven ability to work on a team or operate independently.
• Outstanding interpersonal, oral and written communication skills.
• Proficiency in Word, Excel and ability to learn various company systems to a high level of competence.
• Ability to succeed in high volume environments requiring personal organization, multitasking, and regular reprioritization with short turnaround time on high-impact items.
• Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.