Associate Technology Support Analyst

Primary Responsibilities

• Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools.
• Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting.
• Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications.
• Communicate effectively with customers and escalate unresolved issues to the next level of support.
• Log and record issues and their resolutions, participating in an on-call rotation for after-hours support.
• Provide technical expertise to end-users and assist in resolving hardware/software issues.
• Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary.
• Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed.
• Career Development Opportunities

Requirements

• Associate's degree OR High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field.
• Possess any of the following certifications: A+, Microsoft MCP or MCSE, CompTIA Network+ or a Cisco CCNA.
• 4+ years of experience with providing IT Desktop Support.
• 4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
• 4+ years of experience installing and supporting networked devices such as printers and scanners.
• Advanced proficiency with Microsoft Office, Windows OS, backup software, Cisco, SharePoint, HP hardware, and related technologies.

Qualifications

• Be proficient in oral and written communication.
• Have obtained skills in data analysis and solution development.
• Effective time and resource management.
• Strong deductive skills for system analysis and problem-solving.
• Extensive experience with PC hardware and peripherals.
• Very strong written and verbal communication skills.

Benefits

• Competitive Base Pay
• A Full and Comprehensive Benefit Program
• Performance Rewards
• A Management Team Who Demonstrates Their Commitment To Your Success
• Some Of Our Offerings Include:
• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

• The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment.
• We comply with all minimum wage laws as applicable.

About the Role

• Join us to start Caring. Connecting. Growing together.
• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
• UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.