Associate Technical Solutions Engineer
About the role
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. Join us as an Associate Technical Solutions Engineer to help improve and extend lives by learning from the experience of every person with cancer.
In this role, you'll work with the Flatiron Health Technical Solutions Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client-facing teams. You'll focus on ensuring a smooth client experience by tackling high-priority issues and driving resolution of technical escalations. You’ll have the opportunity to learn the ins and outs of the application and technical infrastructure from experienced team members.
Responsibilities
- Investigate and support resolution of technical customer escalations and ensure application stability for Flatiron clients
- Develop workflow and technical expertise to become a product expert
- Work with other technical solutions engineers, as well as product and engineering teams to investigate, prioritize, track, and resolve application issues through clearly defined steps for reproducibility and recommended corrective actions/fixes
- Use SQL and other data processing tools to understand feature usage and make informed decisions, and take corrective steps in instances that require data updates, edits, or corrections
- Use data analysis techniques to measure the impact of product defects
Requirements
- Bachelor’s degree
- Polished written and spoken communication skills and the ability to explain technical topics to non-technical audiences
- Ability to develop hypotheses with limited information to quickly solve ambiguous or complex problems
- Ability to manage and communicate with stakeholders while driving issue resolution and advocating for clients
- Basic SQL knowledge and the ability to learn other programming languages
- Ability to occasionally travel
Skills
- Kind, passionate, and collaborative problem-solver
- Strategic thinker with exposure to programming
Nice to have
- Technical degree (computer science or engineering)
- Experience in the medical field, particularly working with EMRs and/or medical billing software
- Experience working with agile scrum software engineering teams
Schedule
This is a hybrid role with a defined work location that includes work from home and 3 office days set by you and your team.
Benefits
- Work/life autonomy via flexible work hours and flexible paid time off
- Comprehensive compensation package
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
- Path to parenthood programs supporting fertility, adoption, and surrogacy
- Travel support for safe healthcare services
- Continuous learning and celebration of diversity in the workplace
Pay
Salary range: $34 - $47 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.