Associate Technical Sales & Solutions Engineer (Dallas, TX)

The Work

• Deployment Process
  • Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.
  • Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.
  • Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.
• Sales Support
  • Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments.
  • Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams.
• Technical Expertise
  • Maintain professional certifications across Evolv Express and Expedite systems.
  • Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation.

The Work: What type of work will you be doing?

Within the first 30 days:

• Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
• Participate & Qualify: Join live customer installations to understand a real-world deployment.
• Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

By 30 days to three months:

• Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.
• Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
• GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
• Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.
• Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.

Between 3 to 6 months:

• PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.
• PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards.
• Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes.

Between 6 to 12 Months:

• Channel Enablement: Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products. Train partners to be effective operator trainers who meet Evolv standards.
• Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
• Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

Where is the role located?

This position is ideally based in the Dallas-Fort Worth area. Candidates located across North Texas are preferred, particularly those with convenient access to major transportation hubs.

Compensation and Transparency Statement

The base salary range for this full-time position is $53,000 - $90,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location.

Benefits

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm