ASSOCIATE-TECH NETWORK SUPPORT

Qualifications

• BA/BS in Information Technology or related field.
• Unrelated BA/BS with recommendation of the Director of Information Technology and concurrence of the Chief Information Officer (CIO).
• PREFERRED/DESIRED Two (2) years customer support, applications support, and/or technical support.
• CERT/LICENSES REQUIRED Information technology related certification (see addendum) must be achieved within 90 days of hire & maintained/improved for continued employment.
• OR REQUIRED AA/AAS/AS from an accredited institution.
• Four years relevant experience with at least one year of applied experience in helpdesk, enduser customer support, IT technician, or similar functions.
• Direct and relevant experience may substitute for degree (2 for 1) in addition to required experience with recommendation of the Director and concurrence of the CIO.
• CERT/LICENSES REQUIRED Information technology related certification (see addendum) must be achieved within 90 days of hire & maintain/improve for employment.
• OR REQUIRED Eight years of relevant experience with at least four years’ experience in enterprise computer fleet management or server/datacenter/cloud-datacenter management, & at least two years’ experience end-user customer support required with recommendation of the Director and concurrence of the CIO.
• CERT/LICENSES REQUIRED Possess information technology related certification (see addendum) & maintain/improve for employment
• Valid State Driver's License

Benefits

Based on classification and pay plan for Non Bargaining employees Grade 12 - $40,618.70

Pay

Based on classification and pay plan for Non Bargaining employees Grade 12 - $40,618.70