Associate Systems Administrator

About the role

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Responsibilities

• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

Requirements

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.
• Must qualify as a W2 candidate; sponsorship not available.

Skills

• 2+ years of experience with Ethernet technologies, PC imaging/deployment, Microsoft Active Directory, ServiceNow, Microsoft Intune, and Microsoft Office 365.
• Experience with installation, maintenance, security, performance monitoring, performance tuning, and integrity of operating systems.
• Experience with IT processes: system management, inventory management, change management, configuration management, and customer service.
• Experience defining and delivering effective methodologies and processes for proactive work environment and repeatable Tier 1 support.
• Strong analytical, problem‑solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.
• Systems administration, PC/desktop/tablet/scan gun/printer troubleshooting, hardware and software support.
• Internet connectivity and Ethernet.
• PC imaging and deployment.
• Active Directory.
• ServiceNow ticket management.
• Microsoft Intune.
• Office 365.
• OS installation and maintenance.
• System security and integrity.
• Performance monitoring and tuning.
• Uptime and availability.
• Equipment inventory management.
• Change and configuration management.
• IT documentation and standardized support procedures.
• Process improvement.
• User training and customer service.
• Project support.
• Distribution center and corporate IT operations.
• Team collaboration.
• Analytical problem‑solving and root cause analysis.

Pay

$33 - $36 per hour

Location: Fort Mill, SC – Onsite