Associate System Operator - HST/PST

About the role

The Associate System Operator plays a crucial part in the System Operations team, which focuses on enhancing the performance and quality of the HE360 system. This involves optimizing data quality, refining on-orbit activities, and managing customer requests. The role also entails assisting with day-to-day satellite operations and scheduling.

Responsibilities

• Work under the guidance of experienced engineers to gain skills and knowledge in system operations, customer planning, and satellite operations
• Assist mission planning and mission operations using existing command and control software, including anomaly detection and resolution
• Assist with debugging existing command and control applications and ground station infrastructure when issues arise
• Perform quality control and quality assurance of satellite operations and customer scheduling
• Contribute to scheduling of customer orders and respond to ad hoc changes, additions, or deletions of collections
• Proactively bring issues and problems to the attention of the team; generate, propose, and implement innovative solutions to solve them
• Work cross-functionally across the organization with product, engineering, and mission management teams to resolve satellite or customer-related issues

Requirements

• 1+ years professional work experience
• High attention to detail and the ability to handle several issues simultaneously while staying organized
• Experience in a customer service industry or working in a customer-facing role
• Excellent written and oral communication skills and the ability to follow written procedures
• Excellent analytical, troubleshooting, and problem-solving skills
• An aptitude for curiosity and always seeking to improve their skills
• A good attitude and team-oriented spirit

Qualifications

• Essential: Bachelor’s or equivalent academic degree in engineering or physical science-related fields; or equivalent work experience
• Desirable: Experience reading and writing technical documentation, working knowledge of orbital mechanics and Systems Tool Kit (STK), hands-on programming experience or experience working with developers on technical systems, experience with Linux, Python, Java

Benefits

HawkEye 360 offers a competitive base salary plus annual performance bonus and benefits. The company is committed to hiring and retaining a diverse workforce and is an Equal Opportunity Employer.

Pay

$75,000 - $100,000 USD

Schedule

This position requires participation in an on-call rotation covering Pacific (or Hawaiian) time zone, including weekends and holidays, in exchange for days off and/or other incentives.