Associate Surety Solutions Representative (Lynnwood, WA or Peoria, IL)

We need to output HTML fragment with sections: About Us? Actually headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have "About Us" but not a heading we can use? The allowed headings list includes "About the role". We could use that for about the role description. The "About Us" is more about company; maybe we can put under "About the role"? But we must not repeat job title as heading. We can include a short paragraph about company maybe under a

before sections? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings only if we have content. We need to preserve substantive info. We have Position Purpose, Principal Duties & Responsibilities, Education & Experience, Knowledge, Skills, & Competencies, Compensation Overview (Pay), Total Rewards (Benefits), Personal & Professional Growth (maybe Benefits or Skills?), Diversity & Inclusion (maybe Benefits? but could be omitted if not specific). Also Hours (Schedule). So we can create sections: - About the role: could include Position Purpose and maybe About Us? But we can put Position Purpose as prose. - Responsibilities: Principal Duties & Responsibilities. - Requirements: Education & Experience. - Qualifications: maybe Knowledge, Skills, & Competencies? Actually Qualifications could be Education & Experience; Skills could be Knowledge, Skills, & Competencies. But we have both sections allowed. We'll decide: Requirements = Education & Experience. Qualifications = Knowledge, Skills, & Competencies (or maybe combine). Skills = maybe we can omit if redundant. But we need to avoid thin sections. Let's think: We have Education & Experience (Req). Knowledge, Skills, & Competencies (Skills). Could also have Qualifications for something else like "Preferred qualifications"? Not present. So we could omit Qualifications heading. - Benefits: Total Rewards details (financial incentives, work & life, health & wellness, personal & professional growth, diversity & inclusion). Could be a Benefits section. - Pay: Compensation Overview with base pay range. - Schedule: Hours. We need to avoid boilerplate like EEO etc. Remove that. We must not include sections with filler like "commensurate with experience". We have actual numbers for pay, schedule. We must preserve all substantive info; do not invent or summarize away detail. So we need to include details like specific benefits: Annual bonus plans, ESOP, 401k automatic 3% company contribution, Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings), PTO, VTO, parental leave, flexible/hybrid work, fitness center discounts, free virtual fitness platform, employee assistance program, comprehensive medical/dental/vision, FSA/HSA, 2x base salary group life and AD&D, voluntary life/critical illness/accident insurance, short/long term disability, training & certification opportunities, tuition reimbursement, education bonuses, diversity & inclusion initiatives. We need to keep them as list items under Benefits. Also we need to include "About the role" maybe combine Position Purpose and About Us? But About Us is company description; maybe we can include as a paragraph before sections (not a heading). The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Likely they want only those headings. We can include a

before sections for company overview. Let's craft:

About Us: ...

(the About Us paragraph). Then

About the role

with Position Purpose paragraph. Then

Responsibilities

with

• ... each duty. Then

  Requirements

  with Education & Experience paragraph. Then

  Skills

  with Knowledge, Skills, & Competencies bullet list. Then

  Benefits

  with
  of benefits. Then

  Pay

  with paragraph about base pay range. Then

  Schedule

  with paragraph about hours. We must not repeat job title. Not include Job ID etc. We must remove boilerplate: EEO statement, etc. Also remove "Apply today to make a difference with us." maybe considered boilerplate? It's a call to action; maybe remove as application instructions. Also remove "RLI is a Glassdoor Best Places to Work company..." maybe keep as part of About Us? It's substantive about company reputation; could keep. But it's not about the role; but we can keep in About Us paragraph. We need to preserve all substantive information; not remove company description unless it's boilerplate. The "About Us" paragraph is substantive about company culture; keep. We must not include duplicated lines. Let's extract content. About Us paragraph: "We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company." Position Purpose: "Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies." Hours: "Lynnwood, WA: 8:30a - 5:00pm PST, M-F Peoria, IL: 10:30a - 6:00pm CST, M-F" Principal Duties & Responsibilities list: - Provide basic operational and customer support to administrators, agents, brokers and policyholders. - Effectively communicate via telephone, chat or email with various internal or external channels. - In response to basic inquiries, research and develop the appropriate answer based on customer channel. - Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries. - Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. - In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs. - Assist with other duties as needed. Education & Experience: "Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment 0+ years of related experience for consideration [OR] equivalent level of education and experience" We need to keep exactly as given: "Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment0+ years of related experience for consideration[OR] equivalent level of education and experience". There's a missing space before 0+. We'll keep as is. Knowledge, Skills, & Competencies list: - Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels. - Personal and/or commercial P&C insurance knowledge preferred. - Ability to provide excellent customer service support in a timely and friendly manner. - Detail oriented with good organizational skills. - Ability to follow procedures as outlined by management. - Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment. - Ability to perform quality work while meeting processing deadlines. - Experience supporting niche insurance products preferred. Benefits: We need to list all benefits from Total Rewards section. Financial Incentives: - Annual bonus plans - Employee stock ownership plan (ESOP) - 401(k) — automatic 3% company contribution - Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life: - Paid time off (PTO) and holidays - Paid volunteer time off (VTO) to support our communities - Parental and family care leave - Flexible & hybrid work arrangements - Fitness center discounts and free virtual fitness platform - Employee assistance program Health & Wellness: - Comprehensive medical, dental and vision benefits - Flexible spending and health savings accounts - 2x base salary for group life and AD&D insurance - Voluntary life, critical illness, & accident insurance for purchase - Short-term and long-term disability benefits Personal & Professional Growth: - Training & certification opportunities - Tuition reimbursement - Education bonuses Diversity & Inclusion: - Initiatives led by the American Property Casualty Insurance Association to increase diversity in the insurance industry (maybe we can phrase as "Support for diversity initiatives via American Property Casualty Insurance Association"). We'll include as list items. Pay: "Compensation Overview The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $22.01 - $29.29" We'll keep that paragraph. Schedule: Hours as given. Now produce HTML. We must not include markdown fences. Just raw HTML. Let's construct:

  About Us: ...

  About the role

  Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.

  Responsibilities

  • Provide basic operational and customer support to administrators, agents, brokers and policyholders.
  • Effectively communicate via telephone, chat or email with various internal or external channels.
  • In response to basic inquiries, research and develop the appropriate answer based on customer channel.
  • Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
  • Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
  • In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
  • Assist with other duties as needed.

  Requirements

  Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment0+ years of related experience for consideration[OR] equivalent level of education and experience

  Skills

  • Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
  • Personal and/or commercial P&C insurance knowledge preferred.
  • Ability to provide excellent customer service support in a timely and friendly manner.
  • Detail oriented with good organizational skills.
  • Ability to follow procedures as outlined by management.
  • Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
  • Ability to perform quality work while meeting processing deadlines.
  • Experience supporting niche insurance products preferred.