Associate - Support Services

About the role

Lilly is seeking an IT Analyst with expertise in Windows and Macs. The role involves solving challenging problems and improving productivity through proactive identification and remediation of potential hardware issues, leveraging data analytics, and ensuring devices meet security standards.

Responsibilities

• Work directly with Lilly resources to address computer issues, questions, and concerns.
• Proactively work with customers to create world class digital user experience.
• Improve productivity through proactive identification/remediation of potential hardware issues.
• Leverage data analytics to determine areas of focus.
• Ensure devices meet security standards (patches, driver updates, supported app levels, etc.).
• Rotate between 5 Indianapolis sites, rotating shifts at Tech On Point.
• Provide hardware, operating systems, and enterprise applications support.
• On-call support may be required.
• Support new hire onboarding and accessory assistance.
• Drive adoption of new and upcoming IT initiatives and services.

Requirements

• Expert knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles.
• Diagnostics and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.).
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Advanced understanding of multiple operating systems (Windows, Mac, iOS).
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).

Qualifications

• High School Diploma/GED plus 6 years of experience in similar roles.
• Authorized to work in the United States on a full-time basis.
• Must be able to work 100% on-site 5 days a week with hours from 7:30 am - 4:30 pm EST.

Skills

• Technical and customer experience troubleshooting skills.
• Curiosity of all things technical and willingness to drive change.

Benefits

• Company bonus (depending, in part, on company and individual performance).
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).
• Life insurance and death benefits.
• Time off and leave of absence benefits.
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Pay

The anticipated wage for this position is $64,500 - $151,800.

Schedule

This role is 100% on-site 5 days a week with hours from 7:30 am - 4:30 pm EST. You will be rotating between our 5 Indianapolis sites.