ASSOCIATE STORE MANAGER- Store 165

About the role

The Associate Store Manager (ASM) at United Dairy Farmers supports and assumes some of the responsibilities of the Store Manager. In the absence of the Store Manager, the ASM makes decisions regarding the store's operations, focusing on guest service and addressing operational issues.

Responsibilities

• Assigning and monitoring the performance of duties for all store associates, including First Assistant Managers, Assistant Managers, Shift Leaders, and Guest Services Associates.
• Coaching the Hi Five Guest Experience and training associates in all store processes.
• Providing direct counseling to associates and contributing to the Store Manager's decision-making process for counseling and disciplining associates.
• Screening and interviewing applicants.
• Training current and new associates.
• Performing store administration tasks such as ordering, reviewing weekly delivery reports, transferring products, and completing required paperwork.
• Ensuring the delivery of the UDF Hi Five Guest Experience, greeting guests warmly, preparing and serving dips, maintaining store cleanliness, and ensuring efficient operation of POS systems and gas consoles.
• Maintaining security by controlling cash levels, monitoring shoplifting, and reviewing video footage as needed.
• Maintaining the store and parking lot in a safe, clean, and organized condition, and ensuring proper stock rotation.
• Accurately completing time records and The Hi Five Readiness Planner.

Requirements

• Ability to communicate effectively in English, both verbally and written.
• Ability to see, hear, and understand spoken English well enough to communicate with customers and operate store equipment.
• Ability to operate store equipment, including POS terminals, gas consoles, and check identification documents.
• Ability to prepare dips and serve guests, handle various payment methods, and make change.
• Ability to lift up to 10 pounds and reach up to 5 feet.
• Ability to work in a variety of temperature conditions.
• Ability to coach, teach, and train associates on key store operating processes.
• Ability to recruit and select candidates for store roles.
• Ability to make quick decisions and work in a fast-paced environment.
• Demonstrated leadership and management skills to lead the store's operations.