Associate Store Leader, North Premium Outlets

About the role

You will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Requirements

You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands

You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles

You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members

You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits

You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Qualifications

Your story

Skills

Advanced problem-solving skills

Expert facilitation skills

Emotional intelligence

Strong communication skills

Benefits

What We Offer

• Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500
• A competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program
• Additional perks and benefits include: 15 paid US vacation days, store closure on Thanksgiving and Christmas and a plethora of product perks!

Pay

Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500

Schedule

Not specified