Associate Solutions Consultant, Eclipse Client Services

About the role

Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution. We collaborate with product and engineering teams and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.

Responsibilities

• Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform.
• Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D.
• More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects.

Requirements

• Bachelor’s Degree
• 1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role

Qualifications

• Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
• Technology troubleshooting skills and interest in technology and software support
• Ability to learn new processes, products, and support tools quickly
• Communication skills, and ability to explain technical issues to non-technical users
• Understanding of financial markets and related processes
• Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
• Experience training employees on a growing team
• Understanding of project management best practices

Skills

• Technical troubleshooting skills
• Communication skills
• Project management skills

Benefits

• Medical, Dental, Vision coverage
• 401(k) plan with company match
• Paid time off, holidays, and parental leave
• Professional development reimbursement opportunity

Pay

The expected base salary for the position is between 70000 USD to 80000 USD.

Schedule

Hybrid Work Model and Business Casual Dress Code, including jeans

Benefits

• Employee Assistance Program
• Parental Leave
• Discounts on fitness clubs, travel and more!