Associate Service Operations Manager - Midwest

For our client, we are seeking an Associate Service Operations Manager – Midwest to join the team of a leader in the Real Estate & Construction space. This role will oversee service operations across the Midwest, focusing on field execution, team development, and customer issue resolution. The position partners closely with service managers and field teams to strengthen operational consistency, improve quality, and drive better outcomes across repair and service activities. It also supports the adoption of digital tools and continuous process improvement to enhance performance in a technical, customer‑facing environment.

Location: Remote – US‑based candidates only; no visa sponsorship available.

Responsibilities

• Provide ongoing training and development for service and repair teams.
• Ensure quality of all service and repair field operations.
• Investigate and resolve critical customer issues.
• Advocate for digital tools among service colleagues.
• Lead process workshops and enforce service process adherence.
• Monitor field tests and data reports.
• Consult with service managers to resolve performance issues.
• Assess and implement solutions for service project improvements.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 5+ years of elevator industry experience.
• Management experience required.
• Strong written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Comfortable using Microsoft software in a technical environment.
• Strong leadership and organizational skills.

Pay

$130,000 – $165,000 annually

Benefits

• Long‑term employment opportunity with a leading organization.
• 401(k) plan with generous company match and automatic contribution.
• Comprehensive medical, dental, and vision coverage from day one.
• Three weeks of paid vacation plus paid company holidays.
• Paid sick leave and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits for legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Tuition reimbursement program.
• Peer recognition and performance bonuses.