Service Operations Associate

About the role

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Operations Associate to join our security business unit.

Responsibilities

• Ensures operational accuracy and efficiency by auditing completed projects from the project management team to verify documentation, compliance, and quality standards
• Responsible for submitting final invoicing to the billing department, researching and resolving discrepancies using a variety of analytical and problem‑solving methodologies, and creating clear, accurate customer reports.
• Must precisely enter and maintain data in Microsoft Dynamics Business Central and Excel while collaborating closely with multiple departments to support seamless project closeout and continuous operational improvement.

Requirements

• 0-3 years prior business or customer service related experience
• Strong problem solving skills
• Strong written and verbal communication skills
• Strong data entry skills
• Basic MS Excel, Outlook and Word knowledge
• Basic PC Hardware, Networking, CCTV, Access Control and Alarm knowledge a plus
• Ability to work effectively with others as well as independently
• Team player, flexible and resourceful
• Ability to prioritize workload
• Ability to work in a fast paced environment

Skills

• Problem solving
• Written and verbal communication
• Data entry
• MS Excel, Outlook, Word
• PC hardware, networking, CCTV, access control, alarm knowledge (a plus)
• Teamwork and collaboration
• Prioritization
• Adaptability to fast‑paced environment

Pay

The hourly pay range for this position is $20.00‑$25.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity.