Associate Service Director

About the role

Position overview: Associate Service Director in Property Management, reports to Community Director and Service Director, FLSA Non-Exempt. Position Summary: supports Service Director overseeing technical/mechanical work to keep property buildings, grounds, amenities, common areas at company standards for cleanliness, appearance, safety, functionality; completes work orders, make-readies, preventative maintenance, helps lead Service Team day-to-day, leads service operations in Service Director's absence.

Responsibilities

• Organizational responsibilities: Journey Visionary – partner with Service Director and on-site team to prioritize solutions that drive journey metrics
• Passion & Innovation – understand issues and opportunities, bring focus and creative solutions
• Organizational Ambassador – engage with residents, prospective residents, associates, stakeholders to understand needs and lead with company culture values
• Project Support – help plan, sequence, and carry out property projects under Service Director direction
• Change Support – help Service Team adopt new programs, processes, standards, modeling change for team members
• Community Service – participate in activities outside daily business that enhance Company and standing in marketplace, including industry associations and groups supporting development and Company goals
• Complete work orders from resident service requests and routine property upkeep by diagnosing defect/problem and making repairs per policies, procedures, safety standards, code requirements
• Assist Service Director with make-ready process to prepare vacant apartments for leasing: pre-move-out inspections, punch lists, maintenance tasks, vendor/contractor coordination, inspect completed work
• Help maintain Service Director's standards for cleanliness and appearance of grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, other common areas
• Help assign, prioritize, and follow up on work orders for Service Team with efficiency and urgency as directed by Service Director
• Inspect work performed by Service Team members, contractors, vendors; report quality, scope, or specification concerns to Service Director
• Track inventory of spare parts and maintenance materials; notify Service Director of supplies/tools needed to stay within budget
• Support cost-cutting by fixing rather than replacing parts, avoiding waste, using tools/equipment correctly
• Complete monthly Preventative Maintenance procedures
• Assist with regularly scheduled safety meetings, keep MSDS sheets current/accessible, stay up to date on OSHA and other safety requirements for property compliance
• Lead day-to-day service operations in Service Director's absence, including work order assignment, make-ready progress, communication with Community Director