Associate Service Advisor

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
• Greeting customers by phone or in-person.
• Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

• Embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
• Ambitious
• Arrive every day, on time, ready to learn
• Maintain a professional appearance
• Commit to 7-9 months for program completion
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Write as many estimates as possible

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

The Company offers a posted minimum pay rate of USD $15.00/Hr. and a posted maximum pay rate of USD $23.05/Hr. for this position, subject to various factors including job-related knowledge, skills, experience, relevant certifications and qualifications.