Associate Service Advisor

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.
• Greeting customers by phone or in-person.
• Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

• Embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
• Ambitious
• Arrive every day, on time, ready to learn
• Maintain a professional appearance
• Commit to 7-9 months for program completion
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Write as many estimates as possible

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates.

Schedule

The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.