(Associate/Senior) AI Product Manager/Owner, Salesforce, United States - BCG X

About the role

Boston Consulting Group is expanding its Marketing, Sales & Pricing practice and is seeking a Product Owner at the Associate/Senior level who is experienced with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and/or Revenue Cloud. The ideal candidate will have experience in B2B Sales, Sales Automation, Customer Success, and related technologies.

Responsibilities

• Be the authority within a multi-disciplinary team to determine the optimal strategy to identify highest value use cases to unlock GTM across Marketing, Sales, and Service
• Lead roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform
• Own multi-channel growth strategy based on marketing, sales, pricing, and digital self-service
• Define, execute, analyze, and optimize sophisticated Salesforce technical use case focused on pilot to scale mapping to quantitative impact
• Collaborate with X and core leadership to drive execution and implementation of identified use cases and roadmap
• Build on BCG’s differentiation by building truly unique capabilities around media, technology, customer journey, and Growth operating models
• Be value oriented by defining and validating core KPIs that will be achieved through execution of the SFDC strategy and roadmap such as customer acquisition, retention, share of wallet, win rate, ROI etc. to drive the business
• Think strategically and creatively: analyze, synthesize, recommend and take actions

Requirements

• 2 - 6 years of professional experience in industry, consulting, or a relevant functional role
• Expert knowledge of CRM adjacent tools like 3rd party applications, managed packages, and expert in navigating PPT and Excel
• Proven ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives
• Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements
• Experience defining business goals, user needs, and market demands to define a product’s direction
• Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams
• A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services
• Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case
• Expert communication, presentation, and material preparation skills required
• Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services

Qualifications

• Experience with Salesforce as well as other GTM tools like Marketo, Eloqua, or similar platforms
• Proven ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives
• Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements
• Experience defining business goals, user needs, and market demands to define a product’s direction
• Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams
• A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services
• Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case
• Expert communication, presentation, and material preparation skills required
• Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services

Skills

• Expertise in CRM adjacent tools like 3rd party applications, managed packages, and expert in navigating PPT and Excel
• Ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives
• Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements
• Experience defining business goals, user needs, and market demands to define a product’s direction
• Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams
• A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services
• Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case
• Expert communication, presentation, and material preparation skills required
• Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services

Benefits

• Comprehensive benefit program that includes everything employees and their families need to be well and live life to the fullest
• Zero dollars in premiums taken from employee paychecks for medical, dental, and vision coverage
• Reimbursement for gym memberships and other fitness activities
• Paid parental leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Grossly generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Pay

• First-year Base Compensation For This Role Is Associate: $129,600 – $144,000 USD
• Senior: $171,000 USD

Schedule

• Flexible schedule to accommodate client needs and personal commitments