Associate Security Officer

About the role

As an Associate Security Officer at Regions Hospital, you will provide a welcoming, customer-focused presence at facility entrances and public areas. This role emphasizes professionalism, strong communication, and consistent demonstration of HealthPartners values of excellence, integrity, compassion, and partnership.

Responsibilities

• Entry Point & Facility Security (80%)
  • Assess and secure internal and external entry points.
  • Monitor video surveillance, weapon detection systems, and other security technologies.
  • Control access points and verify ID badges.
  • Manage lobby and vehicle traffic to ensure an efficient, welcoming experience.
  • Maintain a professional presence in public areas.
  • Proactively mitigate disruptions using customer service and de-escalation strategies.
  • Conduct proactive exterior patrols and report suspicious or safety-related findings.
• Reporting & Incident Response (10%)
  • Observe and report suspicious behavior, safety concerns, or policy violations.
  • Complete accurate and timely incident reports.
  • Assist Security Officers during emergencies.
  • Provide general directions and assistance to visitors.
  • Collaborate with Guest Services and Patient Care to support large family groups.
• Lobby Support & Customer Service (10%)
  • Maintain clean, organized, hazard-free lobby areas.
  • Build positive relationships with hospital departments.
  • Perform other duties as assigned.

Note: Job duty percentages reflect normal averages over an extended period and are subject to daily variances. Quality and efficiency standards should never be compromised.

Requirements

• Minimum Qualifications
  • High School Diploma or equivalent AND one of the following:
    • Minimum of one (1) year of experience in customer service, patient care, guest services, mental health care, or any role requiring de-escalation.
    • One (1) year of post-secondary education.
  • Valid, unrestricted driver’s license (if required by site).
• Knowledge, Skills, and Abilities
  • Strong customer service and interpersonal communication skills.
  • Ability to remain calm and professional during stressful situations.
  • Ability to use de-escalation strategies to mitigate disruptive behavior.
  • Ability to learn and operate security technology including video surveillance and weapon detection systems.
  • Ability to observe, document, and communicate safety concerns.
• Preferred Qualifications
  • Experience in a healthcare or public safety environment.
  • Experience with access control or security screening systems.
  • Training in de-escalation or crisis intervention.

Organizational Expectations

• Live HealthPartners values: excellence, compassion, partnership, and integrity.
• Comply with safety instructions and observe safe work practices.
• Maintain regular and timely attendance.
• Protect confidentiality.
• Participate in compliance-related education and training.
• Complete all mandatory education and organizational requirements (e.g., licensure/certification, Employee Health and Wellness requirements, annual training).

About Us

At HealthPartners, we believe in the power of good—good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. Everyone is welcome, included, and valued as we work together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits

As a HealthPartners colleague, we offer a comprehensive range of benefits to support every aspect of your life, including:

• Health benefits to support your physical and mental well-being.
• Time off to help you maintain work-life balance.
• Retirement planning options.
• Continuous learning opportunities.

Our goal is to help you thrive physically, mentally, emotionally, and financially so you can continue delivering exceptional care.