Associate, Scheduling & Registration / Radiology Imaging Services

Job ID: 1164994_RR00123246

About the role

We have an exciting opportunity to join our team as an Associate, Scheduling & Registration / Radiology Imaging Services. In this role, the successful candidate schedules appointments in Hospital Information Systems, liaises with referring physicians’ office staff, answers and filters phone calls, utilizes Cyracom when necessary, and is responsible for pre‑registration and completing the registration process. The role creates the first impression of the institution’s services to patients, families, and other external customers, obtains demographic information, prescriptions, applicable medical documents, and insurance information, ensures patients understand financial responsibilities, and assumes clinical and financial risk when collecting and documenting information on behalf of the patient.

Responsibilities

• Schedule patient appointments and may call patients to confirm appointment details, location, and necessary preparation instructions.
• Communicate with patients, referring physician offices, and fellow staff members in a helpful, friendly, and professional manner.
• Answer and filter phone calls promptly, using Cyracom for patients with different preferred first languages.
• Complete check‑in and registration when patients arrive, employing the RELATE model when communicating with patients and families.
• Inform patients or their representatives of regulations surrounding required consents at registration or thereafter.
• Collect co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verify documentation for accuracy, including prescriptions, insurance cards, photo IDs, and conduct thorough patient index searches to avoid duplication of medical record numbers.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• 1–2 years customer service experience.
• Strong oral and written communication, multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills, including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Preferred Qualifications

• 1–2 years scheduling experience in a medical office or healthcare facility setting.
• Knowledge of software systems such as Epic, Carestream, Soarian, etc.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

Salary range: $56,876.40 – $63,208.15 annually (actual salaries depend on experience, specialty, education, and hospital need; does not include bonuses, differential pay, or other compensation).