Associate, Salesforce Health Cloud & Agentforce Forward Deployed Engineer

KPMG Advisory is at the forefront of transformation, offering excellent opportunities for career advancement and expertise development. Our professionals thrive in a collaborative, team-driven culture, with access to world-class training, leading market tools, and a wealth of learning and career development opportunities. We prioritize our people, fostering personal and professional growth in an environment where you can be your whole self, have an impact, and expand your capabilities.

Responsibilities

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management.
• Configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data.
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements.
• Participate in code reviews, testing, and deployment activities using CI/CD pipelines.
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs.
• Develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns.
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring.
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services.
• Ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations.
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions.
• Contribute to Salesforce release management, performance tuning, and environment strategy.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
• Travel as required to support client engagements, team collaboration, and business development activities.

Requirements

• Minimum of one year of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers.
• Bachelor's degree from an accredited College or University is required.
• Salesforce certifications preferred: Certified Platform Developer I, Certified Agentforce Specialist, Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant.
• Strong understanding of Salesforce Health Cloud data model and features.
• Experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred).
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming).
• Experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.).
• Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required.
• Experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred.
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling).
• Experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors).
• Experience with enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Pay

California Salary Range: $92,910 - $132,020. Salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations.

Benefits

• Comprehensive medical, dental, and vision plans.
• Disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees will not be required to use Personal Time Off: one at year-end and one around the July 4th holiday.