Associate Retail Travel Agent

About the role

At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals to help others create unforgettable travel experiences. With over 100 years of experience, we provide world-class service and exclusive travel perks.

Responsibilities

• Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: Recent experience as a retail/leisure travel agent (or comparable travel experience), established client base strongly preferred for this location.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.

Pay & Benefits

• Base Salary: Starting base compensation is $17.18 to $22/hourly, adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly Incentives: Eligible for incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Includes medical, dental, vision, retirement plans, and more.

Store Location

1 River Place, Wilmington, DE 19801

Minimum Qualifications

• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Equal Opportunity Employer

We are committed to cultivating a welcoming and inclusive workplace and encourage all qualified individuals to apply.