Associate Retail Travel Agent

About the role

Join a dynamic sales team known for providing world-class service, while you make our clients' travel dreams come true. For over 100 years, we've been the go-to travel experts.

Responsibilities

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Requirements

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required. Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.

Qualifications

• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Skills

• Proficiency with travel booking systems and web-based applications.

Pay

Base Salary: The starting base compensation for this position is $15.54 to $20.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

Schedule

Monday – Friday, 8 AM – 6 PM, and Saturday, 8 AM – 5 PM (37.5-hour work week).

Store Location

1050 Green Blvd, Aurora, IN 47001