Associate Retail Travel Agent

About the Role

Join AAA Club Alliance as an Associate Retail Travel Agent and help clients create unforgettable domestic and international travel experiences, including cruises, land tours, flights, hotels, and more. Use your personal travel experiences to inspire and guide clients while building long-term relationships. Leverage AAA’s established travel strategy to achieve sales goals and educate clients on exclusive AAA benefits.

Responsibilities

• Craft and book domestic and international travel experiences for clients.
• Use personal travel experiences to inspire and guide clients.
• Build long-term client relationships, turning first-time clients into loyal travelers.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Requirements

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Excellent communication and customer service skills.
• Strong organizational ability and proficiency with travel booking systems and web-based applications.
• Working knowledge of geography.
• Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time for certification).
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state/vendor-specific screenings.

Benefits

• Company-sponsored IATAN cards for travel discounts.
• Paid educational trips to explore destinations firsthand.
• No Sundays; consistent schedule with Sundays off.
• Convenient hours: Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week).
• Medical, dental, and vision plan options.
• Up to 2 weeks of paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company-provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

Starting base compensation: $15.54 to $20.00/hour, adjusted based on experience, geographic location, and other job-related factors. Eligible for monthly incentive pay averaging $550–$1,100 after approximately 6 months of employment.

Schedule

• Monday–Friday: 8 AM–6 PM
• Saturday: 8 AM–5 PM
• Sundays off
• 37.5-hour work week

Store location: 3200 Meijer Drive, Toledo, OH 43617