Associate Retail Travel Agent

About the role

At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

Responsibilities

• Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required. Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Benefits

• Training & Growth: Expert-led training and coaching, with a path for career growth.
• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week).
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.
• Paid Time Off: 3+ weeks accrued in your first year.
• Comprehensive benefits package including: Medical, Dental, and Vision plan options, Up to 2 weeks Paid parental leave, 401k plan with company match up to 7%, 2+ weeks of PTO within your first year, Paid company holidays, Company provided volunteer opportunities + 1 volunteer day per year, Free AAA Membership, Continual learning reimbursement up to $5,250 per year.

Pay

Base Salary: The starting base compensation for this position is $16.37 to $21/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

Schedule

Convenient Hours: Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week). Store Location: 13732 Hull Street Rd, Midlothian, VA 23112