Associate Registrar- (Administrator II) - Registrar's Office

About the role

The Associate Registrar serves as a member of the Registrar’s Office leadership team and contributes to Enrollment Management initiatives supporting student success. The position provides leadership and operational oversight of Registrar systems, compliance functions, and core business processes supporting registration, academic records, and degree planner and audit systems.

Responsibilities

• Provides leadership and oversight of Registrar systems and business processes supporting registration, academic records, and enrollment-related functions.
• Responsible for ensuring system functionality, operational continuity, and alignment with institutional priorities.
• Oversees configuration, implementation, and ongoing management of business processes within the Student Information System (SIS) and related platforms.
• Directs teams responsible for registration, grading, academic standing, and end-of-term processing.
• Led planning and execution of key operational cycles including term setup, enrollment processing, and graduation processing.
• Ensures operational processes are efficient, documented, and aligned with university policy and best practices.
• Identifies and implements system and process improvements to enhance service delivery.
• Provides leadership and oversight of degree planner and audit systems to ensure accurate representation of curriculum requirements and student degree progress.
• Oversees configuration and maintenance of degree audit rules and planner tools.
• Ensures alignment between system setup, university catalog, and academic program requirements.
• Directs teams responsible for curriculum updates, degree progress tracking, and planner tools.
• Collaborates with academic departments and campus partners to resolve discrepancies and improve system functionality.
• Supports training and guidance to campus partners on degree audit processes and tools.
• Provides oversight of compliance functions to ensure adherence to university, CSU, and federal and state regulations governing student records and enrollment processes.
• Serves as primary point of contact for audits, reviews, and compliance-related inquiries.
• Directs compliance monitoring, auditing, and quality assurance processes.
• Ensures timely implementation of regulatory updates and policy changes.
• Collaborates with Institutional Research and IT on data governance and reporting initiatives.
• Provides oversight of data and reporting functions supporting operational decision-making and institutional reporting.
• Ensures accuracy and integrity of student data through validation and audit processes.
• Supports reporting needs for campus partners and external agencies.
• Collaborates with Institutional Research and IT on data governance and reporting initiatives.
• Staff Leadership and Organizational Effectiveness:
• Provides leadership and supervision to staff supporting systems, compliance, and operational functions within the Registrar’s Office.
• Recruits, hires, trains, supervises, and evaluates staff.
• Establishes priorities and ensures effective allocation of resources.
• Promotes a culture of accountability, collaboration, and continuous improvement.
• Provides leadership in resolving complex operational and student-related issues.

Requirements

• Bachelor’s degree in Higher Education Administration, Student Affairs, Public Administration, Business Administration, or a related field.
• Minimum of four (4) to five (5) years of progressively responsible professional experience in a Registrar’s Office, Enrollment Management, or closely related higher education environment.
• Experience working with a Student Information System (SIS) such as PeopleSoft / Oracle Campus Solutions or similar.
• Demonstrated experience interpreting and applying academic policies, procedures, and regulatory requirements (e.g., FERPA).
• Experience managing or overseeing complex operational processes or systems in a higher education setting.

Qualifications

• Master’s degree in Higher Education Administration, Student Affairs, Public Administration, or a related field preferred.
• Experience within the CSU system or a public higher education environment preferred.
• Experience with degree audit systems configuration (e.g., DPR, uAchieve, or similar) preferred.
• Experience with data reporting, query development, or business intelligence tools preferred.
• Experience managing compliance reporting or external regulatory submissions preferred.
• Experience supporting or leading system implementations, upgrades, or integrations preferred.
• Experience configuring or encoding degree audits within a Student Information System preferred.

Skills

• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.
• Knowledge of higher education policies and procedures.
• Experience with data analysis and reporting tools.
• Ability to work independently and as part of a team.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.