ASSOCIATE REAL PROPERTY MANAGER

About the Role

The Associate Real Property Manager (Property Manager) performs difficult and responsible work under the direction of the Neighborhood Administrator, overseeing management and maintenance operations at a housing development. This role ensures residents receive quality housing, a safe environment, and access to community-based services.

Responsibilities

• General Property Administration: Maintain a professional office setting with scheduled hours; ensure availability for emergencies.
• Rent Collection/Legal Action: Ensure timely rent collection, process documents for legal action on delinquencies, authorize rent adjustments, and maintain computer records per NYCHA procedures.
• Annual Income Reviews: Complete annual reviews, including submission of non-verifiable cases via Siebel to the Office of Tenancy Administration.
• Uncollected Accounts: Process uncollected accounts within NYCHA’s required timeframe.
• Visual Assessments: Ensure visual lead assessments are completed by trained staff, with appropriate repairs and follow-up for work orders in Maximo.
• Occupancy and Vacancy: Prepare vacant apartments per policy, use professional marketing techniques, maintain high occupancy, and track unit status in the Tenant Turnover Log (TTL).
• Procurement: Maintain sufficient materials, services, and staffing for timely repairs; follow NYCHA procurement procedures.
• Safety & Security: Observe safety guidelines to protect residents and staff.
• Repair/Work Orders: Respond to resident repair requests within guidelines, coordinate repairs, and close work orders per procedures.
• Property Maintenance: Conduct inspections (move-ins, housekeeping, grounds) to ensure adherence to standards.
• PHAS: Collaborate with the Property Maintenance Supervisor to formulate and implement plans for successful PHAS inspections and corrective actions.
• Resident Relations: Manage resident engagement to comply with HUD regulations.
• Staff Supervision/Training: Ensure adequate staffing, secure training, supervise and discipline staff, and participate in hiring processes.
• Reporting: Submit timely and accurate management reports as required.

Requirements

• A four-year high school diploma or equivalent and four years of full-time experience in:
  • Management of residential, commercial, industrial, or waterfront properties (including renting and operating); or
  • Site management or tenant relocation for housing/reconstruction projects.
  Plus at least one year of supervisory experience over other real estate management agents.
• OR a baccalaureate degree from an accredited college and two years of the experience described above, including one year of supervisory experience.
• OR a satisfactory combination of education and/or experience equivalent to the above, with the one-year supervisory requirement.
• Education may substitute for experience at a rate of 60 semester college credits for one year of acceptable experience.
• Acceptable property management experience must include:
  • Renting: Interviewing tenants, qualifying income/background, and preparing vacancies for occupancy.
  • Operating: Overseeing maintenance/repairs of building systems and staff performance.
• Acceptable site management experience must include on-site rental and maintenance of buildings.
• Acceptable relocation experience must include negotiating lease surrenders for cash or alternative sites and determining tenant eligibility for benefits.

Preferred Skills

• A baccalaureate degree and five years of supervisory/administrative experience in housing management for developments with 150+ apartments, including:
  • Interviewing applicants, determining eligibility, resolving complaints, collecting rents, and addressing tenant issues.
• Knowledge of NYCHA policies, property management laws (e.g., Fair Housing, Landlord-Tenant, HUD regulations), and building maintenance principles.
• Proficiency in Microsoft Office Suite, NYCHA computer systems, and office management practices.
• Familiarity with agencies providing resident assistance and their eligibility requirements.
• Ability to:
  • Prepare/monitor budgets, calculate rent/adjustments, and navigate NYCHA’s procurement process.
  • Interpret policies, make decisions, and prepare clear reports.
  • Communicate effectively (written/verbal) and maintain professional relationships.
  • Manage multiple priorities, analyze problems, and propose solutions.

Benefits

• Choice of medical coverage plans.
• Deferred compensation plans.
• Defined pension benefit plan through the New York City Employees’ Retirement System.

Pay

$75,018.00 – $102,342.00

NYCHA employees applying for transfer, promotional, or title/level changes must have served one year in their current role/location. NYCHA residents are encouraged to apply. This position is open to qualified persons with disabilities under the 55-a Program.