Associate Quality Specialist

About the role

As an Associate Quality Specialist at RXO, you’ll play a crucial role in driving continuous improvement and achieving Customer Quality Metrics. RXO provides cutting-edge technology and a robust network to support your growth and development.

Responsibilities

• Maintain databases, extract information, and develop scorecards to measure and improve overall performance
• Monitor, track, and evaluate third-party carrier performance to Transportation Quantity/Damage metrics
• Prepare related reports, graphs, charts, presentations, and other documents to support analyses
• Utilize systems and software to develop and maintain reporting tools to support business decisions
• Serve as liaison between third-party carrier and Customer when validity of claims data is in question
• Create Standardized work procedures (SOS/JES) for quality/claims activities
• Work with Customer to establish and support strategies for continuous improvement of the quality at third party carriers
• Identify areas for improvement and drive cost savings in logistics projects
• Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies
• Avoidance of new strategies and process implementations meeting or exceeding customer expectations
• Conduct and contribute to quarterly business reviews and presentations

Requirements

• Minimum of a Bachelor’s degree in a related field or equivalent related work or military experience
• At least 1 year of experience in transportation
• Experience with multiple modes of transportation, including DDS, LTL, Truckload, Intermodal and Air
• Availability to travel up to 10% of the time
• Excellent communication and interpersonal skills

Qualifications

While not strictly required, having these qualifications can be beneficial:

• Advanced degree in a related field
• Additional years of relevant experience
• Leadership roles or certifications in quality management or similar fields

Skills

• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Effective communication and interpersonal skills
• Knowledge of quality management principles and practices

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.