Associate, Provider Success

About the role

The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrates efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust. You will report into the Manager, Provider Success.

Work Location

This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.

Pay

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned

Requirements

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
• 3+ years experience cooperatively developing project plans with internal and external stakeholders
• 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• Healthcare experience
• Bonus Points: Knowledge management, training, or content development in operational settings
• 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• Experience with Process Improvement or Lean Six Sigma certification
• Structured, systematic, and critical thinking
• Strong verbal and written communications