Associate Project Manager, User Testing

What You Will Do

• Develop Alpha and Beta program plans, processes, and user education materials
• Recruit and onboard Alpha and Beta users (employees as well as external users using a third-party database)
• Maintain test project timelines / schedules in accordance with the scope of each program
• Act as the liaison between testers and project stakeholders; triage feedback, communicate expectations, and ensure that the voice of the customer is heard
• Review and analyze users’ feedback, debug issues, and escalate high-priority issues to the development team
• Define and document the test process, setup online projects in Centercode, and integrate user feedback with other platforms (e.g. Slack, Jira, Cloud integration, etc.), utilizing JSON coding
• Create Jira tickets and participate in triage meetings. This requires a working knowledge using Jira or related product defect tracking tools (Jira, Agile Central/Rally, etc.) plus the ability to translate technical language (e.g. engineers requests) into user friendly directions that can be followed by the Alpha/Beta users
• Define users’ weekly tasks/activities by working with product development team
• Ensure users stay engaged throughout the duration of the test (using the test product, completing weekly tasks, reporting issues, answering surveys, etc.)
• Gather, analyze, and present test findings and survey analysis to internal stakeholders in clear, actionable reports, representing user sentiment in product team meetings
• Multi-tasking and being detail-oriented is critical in managing multiple moving parts of the fast-paced R&D team and processes

To Be Successful

• Minimum 3 years of experience as project coordinator of field testing (Alpha, Beta, etc.)
• Proven written and verbal communication skills
• Clear understanding of project management best practices
• Demonstrated ability to take ownership of task execution and work with minimal supervision
• Experience interacting with customers and resolving issues
• Experience utilizing online testing platform (e.g. Centercode)
• Proficiency with Confluence, Slack and Microsoft PowerPoint/ Excel/ Word
• Familiarity with software APIs (JSON) is a plus
• Strong attention to detail and ability to manage multiple projects and deadlines
• Mission-accomplish focused