Associate Project Manager

Responsibilities

• Conducting analysis of planned versus actual project performance.
• Preparing materials and assisting in project reviews.
• Taking ownership of the maintenance and adherence to the billing plan milestones.
• Controlling documentation accuracy and consistency based on tasks assigned and procedures agreed with the customer.
• Develop and maintain relationships with key customer contacts and contractors.
• Manage complete lifecycle of customer deliverables - including the scheduling of contractors to work orders and following up on the finished work to ensure customer satisfaction.
• Maintain customer satisfaction and create new business opportunities.
• Aid in tracking financial, issuance of PO’s, Change orders & invoicing.
• Research and order materials (parts), working closely with contractors, customers, utility companies and supply houses, handling material returns as needed.
• Review and process quotes to ensure they provide the most appropriate and economical solutions.
• Utilize company’s existing service platform to monitor and track progress.
• Schedule flexibility as some work managed will be on weekends and nights.

Requirements

• 2+ construction project management experience required.
• Excellent customer service skills with attention to detail and the motivation to achieve an exemplary record for customer satisfaction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions and implement solutions.
• Familiarity and comfort with discussing electrical and mechanical services, or ability to learn.
• The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.
• A creative thinker who can handle conflict resolution as needed and is not afraid to make suggestions.

Qualifications

• High school diploma/GED required; bachelor’s degree preferred.
• Minimum of three (3) years of experience in a customer service/ account management/ project assistant role.
• Demonstrated success in developing and maintaining strong customer relationships.
• Experience with direct facing field services support and solid understanding of logistical challenges of managing remote technical field personnel.