Associate Program Manager - Small Business Banking

Job DescriptionResponsibilities:Own and manage a portfolio of business banking and treasury management programs, from ideation through launch and post-implementation optimizationBuild and maintain program roadmaps, timelines, budgets, dependencies, and executive-level reportingDrive cross-functional execution across Product, Technology, Operations, Risk, Compliance, Legal, Sales, and MarketingEnsure programs are delivered on time, within scope, and within budget, while meeting regulatory, compliance and risk requirementsLead implementation and enhancement of treasury management products for the Business Banking group including ACH, Wires, RDC, Bill Pay, Fraud Controls, and EntitlementsPartner with Product and Operations to define business requirements, workflows, SLAs, and success metricsCoordinate vendor implementations and integrations (payments processors, core banking, digital platforms, fraud tools)Identify opportunities to standardize, automate, and scale treasury onboarding, servicing, and operational processesDevelop playbooks, SOPs, and repeatable frameworks to support future program launchesTrack KPIs such as adoption, activation, revenue contribution, operational efficiency, and client satisfaction Qualifications:3+ years of experience in program management, product operations, or implementation within banking or fintechDemonstrated experience with treasury management products and services in a business banking environmentStrong understanding of payments, cash management, entitlements, and fraud controlsProven ability to manage complex, cross-functional, multi-workstream programsExperience working with banking cores, payment processors, and third-party vendorsExcellent written and verbal communication skills, including executive-level presentationsStrong analytical, organizational and problem-solving skillsExperience supporting small to medium-sized businesses and/or businesses with complex banking needs