Associate, Program Facilitation

About the role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate, Program Facilitation ("Facilitator"). As a Facilitator, you'll create engaging learning experiences both virtually via Zoom and through impactful in-person moments (three key sessions each semester). You'll be instrumental in shaping the journey of our Fellows, equipping them with the skills and confidence they need to launch successful careers.

Responsibilities

• Facilitation of the Accelerator (35%)

  • Facilitate the Accelerator course year-round, including fall, spring, and summer terms, delivering 3-5 sections each week.
  • You should be prepared to facilitate during both daytime and evening hours, with up to 3 evening sections per week.
  • Provide dynamic, inclusive instruction using an established, research-backed curriculum that caters to diverse learning styles.
  • Foster a collaborative and motivating learning environment, leveraging a range of facilitation techniques to ensure active Fellow participation and engagement.
  • Contextualize high-quality course materials and resources in line with the needs of the higher ed partner and the broader organizational curriculum strategy.
  • Customize curriculum where appropriate to account for student needs and interests.
  • Lead impactful in-person Learning Labs each semester (up to 3 per section), fostering vital face-to-face connections between Fellows and their volunteer Leadership Coaches.

• Collaboration for Fellow Success (35%)

  • Work closely with other Accelerator teammates to identify Fellows who may be at risk or require additional support.
  • Implement lower-stakes student support interventions and follow-up to encourage consistent Fellow engagement and success.
  • Provide base-level direction and live support for Leadership Coaches to ensure a strong Fellow course experience.

• Fellow Support & Engagement (25%)

  • Fellow Communication
  • Send weekly communications to Fellows about upcoming Learning Labs and events.
  • Maintain and respond to Fellow outreach with a strong customer focus.
  • Community Building & Fellow Support
  • Build relationships and community with Fellows and Leadership Coaches.
  • Actively listen and provide feedback while also connecting Fellows to additional resources as needed.
  • Review weekly qualitative feedback from Fellows, highlighting and acting upon trends.
  • Solicit feedback on the course from Fellows, Leadership Coaches, and others.
  • Serve as the face of the Accelerator, problem-solving with Fellows who have any issues that come up (course, content, life, etc.).

• Team Collaboration & Knowledge Sharing (5%)

  • Actively engage with cross-functional teams to capture and document best practices, innovative strategies, and critical insights.
  • Establish a repository of shared knowledge that will inform and refine this team's growth strategy and enable Braven to grow its impact.
  • Collaborate with other Program Facilitators and Program Managers to problem-solve, perform peer observations, and contribute to a community of learning to promote best practices across sites.
  • Proactively identify role and team development opportunities by assessing data, Fellow and volunteer feedback, and other performance metrics, and facilitate a culture of continuous learning.

Qualifications

• Minimum Requirements

  • Bachelor's Degree
  • 0-2 years of experience

• Preferred Qualifications

  • Excellent presentation skills and comfort engaging a range of audiences and learners, both in-person and via Zoom
  • Natural relationship-builder and communicator who confidently initiates conversations with new people, builds trust quickly across lines of difference, and engages with authenticity and empathy
  • Impeccable written and verbal communication skills and ability to tailor messages for the appropriate audience
  • Excitement for and success at coaching college students of varying profiles and ages
  • Highly organized and detail-oriented, with a strong interest in developing analytical skills to inform decision-making and continuous improvement
  • Prior experience managing multiple priorities and projects simultaneously, while maintaining high-quality execution and building in contingency plans to adapt when things shift
  • Experience and comfort with, or ability to quickly learn, Zoom, Slack, G Suite, Excel, and Tableau
  • Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population