Facilitation Program Associate

About the role

The Facilitation Program Associate supports the growth and development of individual facilitators through structured observation, feedback, coaching, and certification. They contribute to the broader facilitation program and play a crucial role in helping Noble achieve its goals.

Responsibilities

• Support the growth and development of individual facilitators through structured observation, feedback, coaching, and certification.
• Contribute to the broader facilitation program.
• Develop and deliver facilitation workshops and skill-building sessions as needed.
• Support the facilitator certification process, including practice sessions, walk-throughs, certification assessments, and record-keeping.
• Conduct structured observations of facilitators during live and practice sessions and deliver timely, actionable feedback grounded in Noble's facilitation competency framework.
• Maintain individual development plans for facilitators in active training and direct facilitators to appropriate learning resources.
• Support the tracking and documentation of facilitation performance records at the individual facilitator level.
• Assist with the contract and partner facilitator pipeline, including onboarding support, certification tracking, and readiness assessment.
• Participate in the implementation of new delivery models, including the Regional Expert integration framework, as directed by facilitation leadership.
• Design and implement consistent training tools, frameworks, and resources that support facilitator development across experience levels and advisor types.
• Guide facilitators in understanding effective teaching methodologies and application of those for various audiences and settings.
• Make recommendations regarding methods and techniques and support facilitators through problem solving and improvising.
• Prepare contract facilitators and regional experts for session delivery, including pre-session briefings, preparation support, and post-session debrief.
• Coordinate with facilitator managers to communicate expectations, share development updates, and align on individual facilitator progress.
• Gather information (customer/peer feedback) and evaluate through observation to identify areas of improvement and provide feedback to enable development.
• Support cross-functional connections by participating in feedback channels with instructional designers and participating in product launch and revision conversations.

Requirements

• Build a “we-not-me” culture by actively considering the needs, objectives, and impact on others in daily responsibilities and team collaboration.
• Value collective success, cultivate meaningful relationships, and recognize the contribution of others.
• Be able to travel up to 25% of the time and sometimes more during busy periods, including overnight travel.
• Have solid knowledge of adult learning principles, facilitation methodology, and facilitator development best practices.
• Knowledge of instructional design methodology is desired.
• Demonstrate proficiency in facilitation craft, including the ability to model, observe, assess, and develop facilitation skills in others.
• Build and maintain positive working relationships by communicating consistently, adapting as needed, and establishing rapport to collaborate effectively and achieve shared goals.
• Achieve goals, inspire commitment to their work, and encourage a team mindset.
• Encourage others to achieve goals, inspire commitment to their work, and encourage a team mindset.
• Assist individuals in recognizing strengths and areas for growth by asking insightful questions that encourage learning, development, and discovering personalized solutions.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.

Qualifications

• Have solid knowledge of adult learning principles, facilitation methodology, and facilitator development best practices.
• Knowledge of instructional design methodology is desired.
• Demonstrate proficiency in facilitation craft, including the ability to model, observe, assess, and develop facilitation skills in others.
• Build and maintain positive working relationships by communicating consistently, adapting as needed, and establishing rapport to collaborate effectively and achieve shared goals.
• Achieve goals, inspire commitment to their work, and encourage a team mindset.
• Assist individuals in recognizing strengths and areas for growth by asking insightful questions that encourage learning, development, and discovering personalized solutions.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.
• Contribute to a positive team environment by advocating for team success, supporting group decisions, and maintaining a positive attitude.

Skills

• Facilitation craft, including the ability to model, observe, assess, and develop facilitation skills in others.
• Ability to communicate consistently, adapt as needed, and establish rapport to collaborate effectively and achieve shared goals.
• Ability to ask insightful questions that encourage learning, development, and discovering personalized solutions.
• Ability to advocate for team success, support group decisions, and maintain a positive attitude.

Benefits

• Competitive salary range: $59,721 - $74,654 for Facilitation Program Associate.
• Senior Facilitation Program Specialist salary range: $80,192 - $100,240.50.
• Professional development opportunities.
• Employee wellness program.
• Employee recognition program.
• Ongoing support and guidance from facilitation leadership.
• Safe-to-learn work environment.
• Organizational support for community involvement and volunteering.

Pay

• Salary range for Facilitation Program Associate: $59,721 - $74,654.
• Senior Facilitation Program Specialist salary range: $80,192 - $100,240.50.

Schedule

• Flexible schedule to accommodate travel and remote work.

Company Culture

• Inclusive, supportive, and diverse culture.
• Empowered and equipped with the tools to connect, be intentional, and grow together.
• Regular collaboration across groups, regardless of location.
• Valuing the unique perspectives and experiences of all team members.