Associate Program Director, Atlanta Veterans Village, Homeless Veteran Program

Duties and responsibilities

• Covers case management activities, trains new Case Managers, and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Aids in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Aids in maintaining the Case Management database.
• Ensures case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Qualifications

• Bachelor’s degree in behavioral sciences, human services, or social services fields from an accredited institution required.
• Master’s degree and/or licensure in Social Work (from an accredited institution) highly desirable.
• Minimum 3 years’ experience in supervisor capacity & in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred.
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, be organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• A valid Driver's License is required.