Associate Program Director - Atlanta Veterans Village

About the role

The Associate Program Director will collaborate with and oversee the program staff serving Veterans who have experienced unsheltered homelessness and are now transitioning into permanent housing. This role involves managing a small client caseload, providing coverage for other caseloads as needed, and welcoming and assessing potential program participants during the intake process.

In conjunction with the Program Director, the Associate Program Director will support the onsite Case Management team by guiding them on mental health and substance abuse issues, crisis intervention, and handling consumer incidents in individual and group supervision meetings. They will also provide administrative supervision to Case Managers by monitoring and evaluating staff documentation and facilitating audits and related reports. The Associate Program Director will assist the Program Director in expanding the team as required and cover related duties in the Program Director's absence.

Responsibilities

• Coordinates case management activities, trains new Case Managers, and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Assists in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Ensures assessments, screenings, and other documents are conducted on time and by the Foundation's policies and procedures.
• Promptly provides accurate weekly reports.
• Assists in the maintenance of the Case Management database.
• Ensures case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Requirements

• Bachelor’s degree in behavioral sciences, human services, or social services fields from an accredited institution required.
• Master’s degree and/or licensure in Social Work (from an accredited institution) highly desirable.
• Minimum 3 years’ experience in a supervisor capacity & in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred.
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• A valid Driver's License is required.
• Pre-employment screenings, including but not limited to background check & medical clearance.

Working Conditions

Special working conditions may include changes in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events as needed.

Pay

$85,000 - $95,000 per year.